Monrovia, Liberia- In a noteworthy development, Libango, the prominent electricity token vending platform, has expressed deep regret and offered a heartfelt apology to its esteemed customers and partners for a prolonged period of technical disruptions.
The management of Libango, in an official press release dated September 1, 2023, acknowledged the persistent technical challenges that have significantly disrupted their services, causing inconvenience to countless users.
The press release quoted Libango’s management as saying, “We would like to take this opportunity to address disruptions in purchasing your electricity tokens due to technical difficulties on our end and want to sincerely apologize for the inconvenience this has caused. “The widespread technical glitches have particularly impacted LEC vendors, making it increasingly arduous for LEC customers to procure electricity tokens through customary channels, including Libango vendors and various digital platforms such as MTN Mobile Money, Orange Money, TipMe, and the Ecobank Mobile App.
The Libango management emphasized their unwavering commitment to swiftly identifying and resolving the issue in collaboration with the LEC Management, all the while assuring their customers of their dedication to delivering reliable services.
The statement concluded with a plea for understanding from their customers, reaffirming their utmost focus on restoring normalcy and bolstering the stability of their systems to regain the trust and confidence of their valued users.
This unprecedented incident underscores Libango’s commitment to customer satisfaction and their resolve to prevent such disruptions in the future.
By: Press Release
